The staff was patient, professional and knowledgeable. We did wait about 20 minutes beyond our appointment time but honestly I didn’t mind. Yes, the waiting room is packed but there is plenty of seating and space between aisles. Had I read the reviews first I probably would have cancelled. I was concerned when I read the reviews but by then it was too late because we were already in the waiting room. Front desk, nurses and doctor were amazing. for my 12 year old (freezing of a resistant wart). This review is for our experience for a Tuesday morning appointment at 8:30am with Dr.